Returns & Exchanges

At EW Watches, we want you to be completely satisfied with your new timepiece. If your purchase doesn't meet your expectations, we offer a hassle-free 30-day return policy for all items in their original, unworn condition.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully place the watch in its original luxury packaging, including all warranty cards, manuals, and protective films to ensure a full refund.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Quality Inspection & Refund

Once our horologists verify the condition of the timepiece, your refund will be processed to your original payment method within 5-7 business days.

đź“…

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

đź’ł

Fast Refunds

5-7 business days processing