Frequently Asked Questions

Everything you need to know about EW Watches and our premium timepieces.

Are EW Watches water-resistant?

Most of our watches feature a water resistance rating of at least 3ATM (30 meters), making them suitable for everyday splashes. Please check the specific product page for detailed specifications.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn watches in their original packaging. Simply contact our support team to initiate a return or exchange.

Do the watches come with a warranty?

Yes, every EW Watch comes with a 2-year limited warranty covering manufacturing defects and movement issues from the date of purchase.

Can I adjust the strap size myself?

Our mesh and leather straps are easily adjustable. For link bracelets, we include a adjustment tool with your order, or you can visit any local jeweler for professional sizing.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.